Damages

Your order is adequately packaged with handling + transit in mind! While we do take care when packaging your order, damages can happen. If your order arrives in an unusable state, please contact me at emily@kozykandles.com with a photo of the damaged product + shipping box (if applicable) within 48 hours of receiving. A damage claim will be filed with the shipping carrier and we will work together to find a solution to your damaged product.