Shipping Policy

Buyer assumes all responsibility for shipping costs + fees, including shipping insurance if requested (please e-mail to request). We do not ship with signature confirmation, but can if you specifically request it.

Please be sure to triple check your address as Kozy Kandles is not responsible for packages delivered to an incorrect, closed or undeliverable address. If your package cannot be delivered due to an incorrect/undeliverable address or business closure and is "returned to sender", Kozy Kandles is not responsible for any shipping charges or fees. We're happy to ship your package back to a different address, but you will be asked to cover shipping costs for reshipment.  

Please be aware that Kozy Kandles is not responsible for delayed transit times once your order leaves the studio. We have no control over transit times once packages are given to the mail carrier. Should your package become delayed or lost, a claim will need to be filed with the shipping carrier. 

International orders are shipped via the least expensive method in order to save you costs. Please note that you, the international buyer, are responsible for all customs fees and expenses (if any should arise). Kozy Kandles is not financially responsible for paying such fees. International orders can take anywhere from 7 - 28+ days to arrive once shipped. Please check given tracking information should you have any questions.

Any and all "return to sender" packages that incur due to a faulty address, business closure or undeliverable address are the responsibility of the customer to pay additional shipping fees to reship.